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Enjoying the Process: The Key to Hariyatno’s Success at PT Manunggal Perkasa

11 October 2024

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One of the keys to success in a career is how we approach every work challenge. If we choose to enjoy every process, no matter how difficult the task, it will feel lighter and more enjoyable. On the other hand, if we view it as a burden, everything will seem difficult. This mindset is something that Hariyatno, CS/Baking Manager at PT Manunggal Perkasa, has always instilled in himself.

Harry, as he is commonly known, has dedicated nearly 26 years of his life to PT Manunggal Perkasa. He joined the company on December 1, 1996, as a regular staff member. However, like climbing stairs one step at a time with persistence and without feeling burdened, Harry successfully climbed the corporate ladder over time, starting as an assistant head, then a section head, and finally being trusted to lead the CS/Baking department as a manager.

When asked about the key to his success, Harry confidently responded that everything flowed naturally because he always enjoyed his work.

“Just enjoy it. Whatever the job is, if you don’t enjoy it, you’ll end up enjoying it. The point is, it depends on us. If we want to enjoy it, we will. If we want it to be hard, we’ll make it hard,” he explained.

He also firmly believes that problems exist to be solved. With this mindset, Harry has overcome various challenges in his work, especially when handling two different but interconnected fields: customer service and baking.

How are these two departments connected? Harry explained that in the baking division, they are required to understand the characteristics of each type of flour and the dishes being prepared. This knowledge is crucial to supporting customer service and providing the right solutions to customer complaints.

 

Hariyatno: CS/Baking Manager PT Manunggal Perkasa

In addition, the customer service and baking teams must also support marketing activities. They handle various tasks, such as cooking demos, training sessions, and door-to-door visits to customers, particularly small and medium-sized enterprises (SMEs).

The purpose of the cooking demos is to introduce PT Manunggal Perkasa’s products to a broader audience. For training, the team invites customers to the company for workshops, aiming to give them a deeper understanding of the products. The door-to-door visits are intended to enhance customer loyalty and attract potential new clients.

During his time at PT Manunggal Perkasa, Hariyatno has never stopped learning. Innovation is a key part of his role. Whenever there is a customer request to try a new recipe or test the quality of flour, he analyzes the needs, develops the recipe, and ensures that the final product meets customer expectations.

Hariyatno also strives to equip his team with deeper product knowledge. He encourages them to keep learning, whether through internal training, knowledge sharing, or even online learning opportunities.

Interestingly, Harry says his satisfaction at work doesn’t come from his position or recognition but from his ability to satisfy PT Manunggal Perkasa’s customers.

Therefore, he hopes that the company will continue to grow alongside the changing times and customer needs. He envisions the customer service and baking divisions advancing, gaining more loyal customers, and contributing to the overall growth of the company.

As a closing note, Hariyatno offered valuable advice for entrepreneurs, especially those in the baking industry. He emphasized that before starting a business, one must first determine the target market, then select the right product. As for finding the perfect recipe, he believes it’s a straightforward process that can be achieved through trial and error.

Additionally, Harry advised choosing the right type of flour, such as using high-protein flour for bread-making businesses. Lastly, he stressed the importance of maintaining cleanliness throughout the production process to ensure the products remain fresh and durable.

From Hariyatno’s story, we can conclude that success can be achieved by enjoying your work and facing every challenge with a positive attitude. His journey serves as an inspiration to anyone aiming to succeed in a dynamic work environment. ( pj/mkt )

 

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